Portal for End Users

The customer portal is where your users log in, open tickets, and read help articles. It is separate from the agent panel.

URLs

• Sign in / register — /customer/{org}/login
• Dashboard — after login, /customer/{org}/dashboard
• Tickets — list, create, and reply
• Guest ticket — /customer/{org}/tickets/guest-create when guest submission is enabled
• Knowledge base — public articles when that feature is on
• Abuse — landing, new claim, and status lookup when abuse reports are enabled

Typical customer flow

1. Search the knowledge base first.
2. If nothing matches, create a ticket (account or guest form).
3. Reply on the ticket until it is closed.
4. Leave a review if your organization asks for one.

Limits

Plans can cap tickets per month or open tickets. If a limit is reached, the portal shows a message instead of a new ticket form.