Dashboard Overview

The agent dashboard is the home screen after you sign in to the organization panel. It summarizes ticket volume and gives a shortcut to create a ticket.

What you see

Charts and counts depend on your permissions. Typical widgets show tickets created vs solved over recent days and other support metrics.

Add Ticket

Use Add Ticket in the header when you need to log a request on behalf of a customer.

Sidebar

The left menu is the main navigation. Items stay hidden if your role or plan does not include them.

Help

This user guide opens from the header help icon. REST API docs (for developers) live at /t/{org}/api/docs when the plan includes API access.